Reservation Policies

It is the responsibility of the person making the reservation to ensure that all guests participating in the tour are advised of the following policies:

• Our weight restrictions are 40lbs/18kgs minimum and 275lbs/125kgs maximum. Guests between 40lbs/18kgs and 60lbs/27kgs are required to ride tandem with a guide. **Due to COVID-19 Protocols we are unable to offer tandem spaces. All guests must be at least 60lbs to participate**
• Age Restrictions – Our minimum age requirement is 5 years of age. Children 12 years and under must be accompanied by someone 15 years of age or older during the tour.
• Absolutely no alcohol, cannabis or illicit drug use permitted prior to or during a tour.
• We have a 24 hour cancellation policy. Any cancellations that are made within 24 hours of the tour departure will be charged the full tour price. This includes no-shows, late arrivals and any reduction in booking party size. A refund or credit will not be issued for any guests that are in contravention of our policies. Charges will be applied to the credit card provided at time of booking.
• All participants are required to sign a waiver when checking in for their tour. Participants under the age of 19 will require the signature of an adult, parent, or guardian.
• Guests are recommended to wear comfortable closed-toe and closed-heel footwear. No dress shoes, high-heels or flip flops.
• Arrival time: Check-in is 20 minutes prior to your tour time.

COVID-19
Please do not participate if you have: experienced cold or flu-like symptoms within the last 14 days, been in close contact with anyone else who has had these symptoms in the last 14 days or traveled outside of Canada in the last 14 days. If anyone in your party begins to display cold or flu symptoms before your booked date, call us immediately.
Please note: If you are displaying symptoms of respiratory distress or illness you will be asked not to participate.

Any guests found to be in contravention of these policies may not be allowed to go on the tour. Adrena LINE Adventure Tours is not obligated to complete a tour if participants are found to be endangering the safety of themselves, others or the environment. Refunds will not be given in these situations.

Adrena LINE reserves the right to cancel tours due to inclement weather, foreseeable hazards, insufficient bookings, or events beyond our control. In these events, full refunds will be made or alternative dates offered.

Online bookings must be made 12 hours in advance. If you would like to make a same-day reservation, please contact Guest Services at 250-642-1933 or 1-866-947-9145 as space is available for same day bookings.

*Important* Children weighing between 40-60lbs (18-27kgs) are required to ride tandem with one of our guides, however Due to COVID-19 protocols, we are not currently offering tandem spaces. Please contact Guest Services at 250-642-1933 or 1-866-947-9145 if any members of your party fall within this weight range.